At Dining Tables Sales, we craft our returns policy with the same attention to detail as our hand-finished European furniture. Should your purchase not meet expectations, we offer a thoughtful returns process designed for your convenience.

Our Returns Philosophy

We understand that selecting furniture is a deeply personal experience, much like choosing the perfect dining table to anchor your gatherings. If an item doesn’t harmonise with your space as envisioned, we provide a 15-day window from delivery date for returns or exchanges.

Note on Custom Pieces: Like our made-to-order display cabinets that are tailored to your specifications, certain items cannot be returned. This includes:

  • Custom-sized or specially finished dining tables
  • Personalised engraving or monogramming services
  • Clearance items marked as “final sale”

The Artisan Returns Process

Step 1: Initiate Your Return

Contact our Customer Experience team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (helps us improve our service)
  • Photos if the item arrived damaged

Step 2: Packaging Guidelines

Return items in their original packaging, protected as carefully as we ship them:

  • Reuse our climate-controlled packaging materials
  • Secure fragile items like marble tabletops with ample padding
  • Include all hardware and assembly instructions

Step 3: Shipping Your Return

We’ll provide a prepaid return label for damaged or incorrect items. For other returns:

  • Standard Return: Ship via DHL/FedEx (similar to original delivery)
  • Free Return Option: For exchanges, we’ll cover return shipping when the new order exceeds £50

Step 4: Refund Processing

Upon receiving and inspecting your return (typically within 3 business days):

  • Refund Method: Funds will return to your original payment (Visa/MasterCard/JCB/PayPal)
  • Timeline: 3-5 business days for credit card processing, up to 30 days for bank transfers
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges (available for in-stock items only):

  1. Follow the standard return process
  2. Specify your desired replacement item
  3. We’ll ship the new item once the return is received
  4. Price differences will be reconciled before shipment

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Customer Experience Team,

I would like to initiate a return for the following item(s) from my order #[Your Order Number]:

• [Product Name] – [Quantity]

Reason for return: [Please specify – e.g., doesn’t match expectations, arrived damaged, etc.]

I have reviewed the returns policy and confirm the item(s) meet all return conditions.

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

European Craftsmanship Guarantee

We stand behind our furniture with the same confidence our Quebec artisans have in their joinery techniques. Should any manufacturing defect appear outside the return window, please contact us about our warranty options.

For further assistance with returns or exchanges, our Customer Experience team is available at [email protected] or +44 20 7946 0958 (Mon-Fri, 9:00-17:00 GMT).

Last updated: [Insert Date]