At Dining Tables Sales, we approach shipping and returns with the same craftsmanship and care that goes into creating our hand-finished European furniture. We understand that selecting the perfect piece for your home is a thoughtful process, and we aim to make every step of your experience with us as seamless as possible.
Shipping Information
Order Processing
All orders are carefully prepared for shipment within 1-2 business days of receiving your order. Our team meticulously checks each item to ensure it meets our exacting standards before packaging.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes tracking and insurance
Free Shipping
- Available for orders over £50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location. Some remote areas in Asia and other regions may not be serviceable.
International Shipping
We proudly ship worldwide (excluding certain remote areas). Customers are responsible for any customs duties or import taxes that may apply in their country.
Our Thoughtful Returns Process
Should your purchase not meet your expectations, we offer a 15-day window from the delivery date for returns or exchanges. This allows you time to ensure the piece harmonises perfectly with your space.
Items That Cannot Be Returned
Like our made-to-order display cabinets that are tailored to your specifications, certain items are exempt from returns:
- Custom-sized or specially finished dining tables
- Personalised items with engraving or monogramming
- Clearance items marked as “final sale”
Step-by-Step Return Process
Step 1: Initiate Your Return
Contact our Customer Experience team within 15 days of delivery at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return (helps us improve our service)
- Photos if the item arrived damaged
Step 2: Packaging Guidelines
To ensure your return arrives safely:
- Return items in their original, climate-controlled packaging
- Secure fragile items like marble tabletops with ample padding
- Include all hardware and assembly instructions
Step 3: Shipping Your Return
- Damaged/Incorrect Items: We’ll provide a prepaid return label
- Standard Returns: Ship via DHL/FedEx (similar to original delivery)
- Free Return Option: For exchanges when the new order exceeds £50
Step 4: Refund Processing
Upon receiving and inspecting your return (typically within 3 business days):
- Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
- Timeline: 3-5 business days for credit cards, up to 30 days for bank transfers
- Deductions: Original shipping fees are non-refundable unless the return is due to our error
Exchange Process
For exchanges (available for in-stock items only):
- Follow the standard return process
- Specify your desired replacement item
- We’ll ship the new item once the return is received
- Price differences will be reconciled before shipment
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Customer Experience Team,
I would like to initiate a return for the following item(s) from my order #[Your Order Number]:
- [Product Name] – [Quantity]
Reason for return: [Please specify – e.g., doesn’t match expectations, arrived damaged, etc.]
I have reviewed the returns policy and confirm the item(s) meet all return conditions.
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name] [Your Contact Information]
European Craftsmanship Guarantee
We stand behind our furniture with the same confidence our artisans have in their joinery techniques. Should any manufacturing defect appear outside the return window, please contact us about our warranty options.
For further assistance with returns or exchanges, our Customer Experience team is available at [email protected] or +44 20 7946 0958 (Mon-Fri, 9:00-17:00 GMT).